Frequently Asked Questions
Everything you need to know about shopping with Oh Polly AE.
How long does shipping take within the UAE?
We offer standard and express delivery options across the UAE. Standard delivery typically takes 2-3 business days, while express delivery can arrive within 24 hours in select areas.
What is your return policy?
You can return any unworn items with original tags attached within 14 days of receipt. Please note that for hygiene reasons, swimwear and jewelry cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our items are designed for a bodycon, 'true to size' fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as buy-now-pay-later options like Tabby and Tamara for flexible installments.
Can I track my order?
Yes, once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery in real-time.
Are your products ethically made?
At Oh Polly, we are committed to social responsibility. We work closely with our manufacturers to ensure fair labor practices and are continuously improving our sustainable fabric sourcing.